Frequently Asked Questions
How do I report a bug or make a suggestion for improving Clue Tracker?
Send us email, complete our feedback form, or tap the “Send Feedback” button on the app’s Settings screen. You may also post questions and comments to the Clue Tracker message board on Atlas Quest.
What is that icon?
Tap a screen below to view an explanation of the icons and other user interface elements used on that screen.
How do I save letterbox information for offline use?
If you are viewing search results, you can save all of the boxes by tapping the backpack icon on the toolbar and then choosing one of the three options from the menu that is displayed.
If you are viewing the clues for a particular box, you can tap the backpack icon on the toolbar to quickly save the box (if you see a trash can instead of the backpack, the box has already been saved). Alternatively, you can tap the clipboard icon and then choose the lists to which you want to add the box.
Note that you may add a box to more than one list. For example, you may find it useful to have lists based on geography (“Southeast Michigan”) as well as lists that are based on other factors (“Puzzles To Solve”).
Why are some letterboxes shown in the wrong place on the map?
The person who lists a box on the Atlas Quest or LbNA web sites sets the location of the box. They may accidently or intentionally provide a vague or inaccurate location for a box, and whatever location they store in the box listing will be used by Clue Tracker. Unlike in geocaching, there is no requirement that the location listed on Atlas Quest or LbNA be precise (for many boxes, only the location of the nearest city is provided).
Therefore, before you set out to find a box you should read the clues and verify that the location shown on the map is correct. If you determine a more accurate location, you can set a custom location on Atlas Quest (premium membership required). You may also edit the location of the box within Clue Tracker (see the next FAQ question).
How can I edit information about a letterbox such as its location, or add notes or a photo?
View a saved box’s details and then tap the Edit button (located in the top-right corner of the screen). You will then be able to modify the box’s location and add notes that are stored on your iOS device. You may enter @latitude,longitude in the address field if desired.
Note: if a box has Atlas Quest notes and you edit them, the revised notes are stored on your device and not sent to Atlas Quest (to restore the original AQ notes, edit the box and remove all of the notes text).
You can also change the location of a saved box from the map view. Tap the letterbox’s pin to open its map callout, press and hold the pin, and then drag it to the correct location. You will be asked whether you want Clue Tracker to update the address information to match the new pin location.
While you are out looking for a letterbox, you may want to attach a photo to the box within Clue Tracker (such as of a trail map). Tap the camera icon, choose Take Photo and snap your photo. Your photo will appear above the clues for the box. Tapping on the photo will take you to a new screen which allows you to zoom in to see more details in the photo, share it, or delete it.
How do I add the clues I was given for a WOM box?
When someone gives you clues to a box that is not listed on a website, you can add them to Clue Tracker as a saved WOM (word-of-mouth) box. From the Saved tab, tap “All” or the name of another list of saved letterboxes. Then tap the backpack menu and choose “Add WOM Letterbox.” You must enter a box name; all other fields may be left empty. Tap Save in the top left corner to save the WOM Box. After the WOM box has been created, a quick way to capture clues is to add a photo.
How can I make the clues easier to read?
When viewing clues, you can increase the size of the font by placing two fingers on the clues text and then spreading them apart. To make the text smaller, use the pinch gesture. To return to the default size, triple-tap the text.
How can I change the AQ search distance?
How can I change the number of boxes returned by LbNA?
To customize any of the Atlas Quest Search Area distances, tap the number you want to change to select it and then tap it a second time. You will be prompted to enter a new search distance.
To customize the number of boxes returned by an LbNA Closest search, tap “Closest” to select it and then tap it a second time. You will be prompted to enter a new search distance.
Why are some boxes missing from my search results?
There are several reasons why you may not see all of the boxes that are located within the search area:
How can I find boxes if I encounter a limit?
How can I find mystery letterboxes?
How can I be reminded of WOM boxes and other saved boxes when I do a search?
To include WOM boxes and other saved boxes in nearby and location-based searches, turn on the “Include My Saved Boxes” option (to access this setting from the search screen, tap the Settings icon to the right of the Search button). When this option is enabled, boxes that are saved within Clue Tracker are merged with the results returned from Atlas Quest or LbNA.
How can I find a box using its LbNA number or its AQ number?
To look up a box by its number (unique ID), enter the number in the Box Name field on the Advanced Search tab (e.g., 42183) and then tap the Search button.
How can I change the name of a saved list?
From the “Saved Letterboxes” screen, tap the Edit button and then tap the name of the list that you want to rename. You will be prompted to enter a new name for the list. Tap Done when you are finished renaming lists.
Clue Tracker supports sharing a list of saved letterboxes via email, AirDrop, Dropbox and other methods. When viewing a list of boxes, open the backpack menu and tap “Share This List.” You will be prompted to choose a transfer method. When the list of boxes is received on another device (as an lbx file or attachment), use the “Open in” feature in the receiving app to open the list of boxes in Clue Tracker and begin the import process.
How can I download a set of boxes from Atlas Quest?
Clue Tracker allows you to search for boxes using Atlas Quest tag colors. If, from the Atlas Quest web site, you apply a tag to a set of boxes, you can get them into Clue Tracker by entering tag:color in the Box Name field on the Advanced Search tab and then tapping the Search button. You must use the tag color (not the name), and if you enter a list of colors like tag:red,blue they will be ANDed together (that is, for a box to be returned it must have all of the tags).
Will you make a version of Clue Tracker for Android-based devices, Blackberry devices or other devices?
Right now we are focused on improving Clue Tracker for iPhone®, iPod touch® and iPad®, for example to improve integration with Atlas Quest and LbNA. We may support other platforms in the future but we have no firm plans right now to do so.
Why am I being prompted to delete my Clue Tracker data?
Each time it starts, Clue Tracker verifies that your saved data is compatible with the version of the app that is running. If not, you are asked to delete the data. This situation may occur if you install an old version of Clue Tracker (for example, if you restore your device from a backup) or if the stored data cannot be read by Clue Tracker. First, make sure you have the current version of Clue Tracker installed. If you are still prompted to delete your data, go ahead and do so or contact us for assistance.