Frequently Asked Questions about Clue Tracker

How do I report a bug or make a suggestion for improving Clue Tracker?

Send us email or complete our feedback form (before reporting a bug, please check the other questions and answers on this page).

How do I save letterbox information for offline use?

When viewing details for a letterbox, touch the backpack icon to add the box to your Saved list. If the backpack has a green checkmark on it, the box is already in your Saved list. If you view a box's details from the Saved list, you can edit the box location and add notes that are stored on your iOS device.

Why are some boxes missing from my search results?

There are several reasons you may not see all of the boxes that are located within the search area:

Atlas Quest limits the results it provides to outside applications such as Clue Tracker to 25 boxes.
A letterbox may no longer be listed, it may have been retired, or it may have been marked inactive.
A planter may have placed restrictions on a box listing so it is only available when logged in to Atlas Quest.

How can I find boxes if I encounter a limit?
How can I find mystery letterboxes?

If you know part or all of the name of the letterbox(es) you want to find, enter that into the name field on the Location tab. Include a city or other location information to reduce the number of results found.
For Atlas Quest, you may get better results if you put double-quotes around a phrase that you know appears within a box name (e.g. "County Fair").

When will the “Hide My Plants & Finds” feature be fully implemented for Atlas Quest searches?

It will be possible to support this after the Atlas Quest developers add the necessary APIs. We do not expect progress until fall of 2010.

Will you make a version of Clue Tracker for Android-based devices, Blackberry devices or other devices?

Right now we are focused on improving Clue Tracker for the iPhone and iPod touch, for example to improve integration with Atlas Quest. We may support other platforms in the future but we have no firm plans right now to do so.

Why am I being prompted to delete my Clue Tracker data?

Each time it starts, Clue Tracker verifies that your saved data is compatible with the version of the app that is running. If not, you are asked to delete the data. This situation may occur if you install an old version of Clue Tracker (for example, if you restore your iPhone® or iPod touch® from a backup) or if the stored data cannot be read by Clue Tracker. First, make sure you have the current version of Clue Tracker installed. If you are still prompted to delete your data, go ahead and do so or contact us for assistance.